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Terms and Conditions

Shipping Policy
We will notify you by email when your order is shipped. We ship either Fed Ex Ground or US Mail and you should receive your order within 3 to 7 business days after shipping notification, depending on where you are located within the continental United States.

If you need your order faster, Federal Express Next Day or Two Day shipping is available for an extra charge. Please call in your order if you need this service.

Shipping and handling charges will appear in the box marked “shipping charges” at checkout. Shipping charges for shipments within the lower 48 continental United States are based on the total value of your order.

For orders outside the continental United States (including Alaska and Hawaii), please email us with the address and list of items before placing your order, and we will notify you of the shipping charges for your specific order and address.

Shipping by freight for large and heavy items
Many of our large furniture pieces must be shipped by truck. Whenever possible we use UPS Freight, otherwise your piece will be shipped via a trucking company. In that case we ship using a freight delivery service. The furniture will not be placed in your home, you will need to unpack the furniture, place it in your home, assemble it and dispose of the packing materials. We will notify you when the piece is ready to ship. The trucking company will be provided with your phone number and you are usually given a four hour window. If you can't meet the truck at the appointed time please call in advance to reschedule your delivery. If delivery cannot be scheduled within 10 days you may be charged a storage fee.

When your shipment arrives it is important that you unpack and inspect the packages before signing for the delivery. Carolina Creations cannot be held responsible for damage that is not noted at the time of delivery.

Return Policy
We want you to be completely satisfied with every purchase that you make at Carolina Creations. If, for any reason, your purchase does not meet your needs, return it to us within 30 days of the invoice date with your original receipt and we will either refund your purchase price, exchange it for other merchandise or issue you a Carolina Creations Credit for the value of the return, as you prefer.

If you have received an item from Carolina Creations as a gift, you may return it with the original receipt within 30 days of the original shipping date, and we will either exchange it for other merchandise or issue you a Carolina Creations Credit for the value of the return, as you prefer.

Please note:
The value of the merchandise only will be exchanged or refunded. Shipping and handling charges are not refundable.

Any item that is received with free shipping and then returned for refund will be refunded at the purchase price of the item less our normal shipping charges.

All returns must be in original unused and undamaged condition and in their original packaging.
Return shipping and handling charges are at customer’s expense.

Returns without the original purchase receipt, including gift returns, will be either exchanged or refunded in the form of a credit at the current selling price.

If you are exchanging an item and the amount for the replacement item exceeds the return item, please include payment for the additional amount. Please note: we do not charge you shipping when we send you an exchange item, but the shipping charges on your original purchase are not refundable.

If you return your web purchase to the Carolina Creations Fine Art and Contemporary Craft Gallery in person, please provide photo identification and the original invoice for merchandise credit or refund.

Information Policy
All information provided through the purchasing process on this websites will only be used for its intended purpose. Carolina Creations will never disclose your personal information to any other party.

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317-A Pollock St | New Bern, NC 28560
252-633-4369 | 206-376-1904 |
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